Stephen Garbutt

Background

About Stephen Garbutt

Results-driven Project Management student with experience in customer service, finance, and operations. Currently pursuing a BSc in Project Management at Leeds Beckett University with expected graduation in 2026. Core Skills: Customer Service: Resolved complex customer queries and complaints in previous roles in finance and banking. Skilled at building rapport, addressing concerns, and finding mutually beneficial solutions. Data Analysis: Reviewed customer accounts and applications to ensure accuracy and identify areas for improvement. Able to synthesize data to gain insights. Communication: Communicated effectively with customers, team members, and other departments. Provided coaching and mentoring to new hires. Led team meetings. Attention to Detail: Demonstrated high level of accuracy in data entry, documentation, and application processing in past roles. Skilled at spotting anomalies. Time Management: Consistently met targets and key performance indicators. Managed competing priorities effectively. Provided support across teams to meet SLAs. Eager to leverage project management and customer service skills to help drive process improvements and enhance customer experiences.