Stephen Gordon
Associate Director of Workforce Management at Unitedhealth Group
Based in Papillion, United States
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Seniority
Director
Department
Operations
Location
Papillion
Industry
Hospitals and Health Care
Company size
91K
Contact information
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s•••••••@unitedhealthgroup.com
Phone
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Background
About Stephen Gordon
I have worked in a Call Center Environment for 16+ Years and in that time I have been an Inbound Sales Agent, A Sales Supervisor, A Scheduling Manager, and finally a Resource Planning Manager. I spent nearly 4 years supporting the Interaction Decisions application as an Implementation Analyst at Interactive Intelligence and have recently crossed back over from a Vendor role to a role in WFM with Optum. I have spoken at User Conferences and Society Meetings every year since 2008 and I am recognized as a subject matter expert in the field of Strategic Workforce Management, Budgeting & Cost Allocation.
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