Stephen Greco

Background

About Stephen Greco

In my over 30 year professional experience in the hospitality, customer service and food and beverage fields I have focused on a few core values that have kept my career moving forward and upward. Be respectful 2. Be responsive 3. Deliver a great experience day in and day out 4. Become a student of my craft, you don't know what you don't know. Work hard, but also find time to make work fun "FISH". Here are some of the areas in which I have worked and applied my core values for success. Quality Assurance - Utilizing Quality Assurance tools I was able to consult with existing properties and provide them a road map on how to improve their property performance. Also provided on site training as needed in order to assist the property in order to raise Quality Assurance scores. We also would work the the Director of Operations and Support and Brand Leaders to raise levels of performance on site. Conversions - on the Conversions side of my employ, I was able to contribute to room growth in a few ways. I was able to go out and write a punchlist for conversion for non- Wyndham properties or for existing properties that may want to re-flag. I was one of two that reviewed punchlists from our field team before going to the Brand Leaders for review. We would analyze the reports and ensure all Brand Standards were entered into the punchlist. This position required team work spanning multiple departments such as Developement, Franchise Retention, Contract Administration, Property Openings and more. Customer Service - Customer service is a culmination of all of my years of working with the public. Using tools I have picked up along the way to try to make things right with guests/customers and retain/grow our customer base. Allow the customer to speak their peace, really liste, then respond letting them know that you are trying to make things right. If you are in need of a quality professional, please feel free to reach out to me on LinkedIn!