Stephen Harman

Background

About Stephen Harman

Overview:I have decades of experience leading Full-stack Software Engineering teams. I direct development efforts of bespoke Contact Center Applications and Business Application Solutions. Today I play a crucial role in overseeing the requirements of core tailored tech-enabled software solutions for Healthcare RCM Services. My role focuses on leading mission-critical development that integrate custom low-code and high-code environments across Computer Telephony Integration, Unified Communications, Web Payment Portals, Third-party API Integration, Web Form Interfaces, Automation Workflow Processes, SQL Database Design, and Content Management Systems.Skills:Information Technology Infrastructure Library (ITIL): Understanding Concepts, Processes, and the Advantages in Service Strategy, Service Design, Service Transition, Service Operation, and Continuous Service Improvement.Information Technology Service Management (ITSM): Oversee the comprehensive delivery of IT services, encompassing the planning, implementation, management, and optimization of information technology services.User Interfaces: Proficient in developing Rest APIs, GUI, VUI, WebUI, and WebUX interfaces.Programming Languages: Skilled in.Net, JQuery, Node.js, Javascript, Java, SQL, Perl, C++, CSS, and VXML. Five9/Cisco IVRSecurity Compliance: Well-versed in NIST, OAuth, OWIN, SAML, OWASP, W3C, PCI, and HIPAA standards, including Multi-Factor Authentication (MFA) implementation.Web Services: Experienced in working with Azure Web Apps, WSDL, SOAP, and REST protocols for seamless web communication.Markup Language: Knowledgeable in YML, JSON, XML, VXML, HTML, and FHIR for structured data representation.Protocols: Familiar with secure communication protocols such as HTTPS, SFTP, SSL, SMTP, Telnet, and SSH.Software Tools: Proficient in utilizing efficient tools such as PowerAutomate, Sharepoint, Cisco UCCE, Five9 UC, Outsystems, Visual Studio, Sitecore, Selenium, AppDynamics, Saucelabs, Jira, Bitbucket, Azure DevOps, and BizzApps.System Administration: Experienced in Unix/Linux/Windows environments, with expertise in configuring and managing IIS, Apache, and SQL servers.