Stephen Keen

Background

About Stephen Keen

Attentiveness, responsiveness, congenial nature and knowledge of PC environment.• “Can do” attitude.• Proactive in presenting suggestions for an alternative approach to meet a user’s needs.• Thinks outside of the box.• Troubleshooting beyond a surface level prior to escalating a ticket.• Supports and represents IT well to the user community.• Evaluates options and best price prior to placing IT supplies.• Proactively offers to cover helpdesk or take a shortened lunch, when needed.• Understands and uses available software and technology.• Works independently; is reliable; completes work in a timely manner.• Manages time effectively; adheres to work schedule.• Communicates in an effective manner (clear, concise, and organized).• Shares information as needed.• Works well with staff and clients; displays appropriate positive attitude and behavior.• Displays attention to details; provides accurate, thorough and complete work product.• Willingness to assist others as needed; is cooperative.• Adaptable and willing to accept change as necessary.• Initiative: acts independently to accomplish tasks and solve problems.