Stephen Lord

Background

About Stephen Lord

Leadership, training, business administration, accounting and sales experience. • Produced written, verbal, web, screen and presentation communications. • Proficient in HTML, CSS, PHP, WordPress, MS Excel, MS Word, MS Access, Adobe Dreamweaver, Fireworks, Photoshop, Livecycle Designer, Peachtree Accounting. • Multimedia web content, WordPress web design and print typesetting. Experience: Business Administration: • Directed all activities for two locations simultaneously in chain store environment for five years. • Finance, budget, personnel, accounting, A/R, A/P, payroll, taxes, purchasing and sales. • Transformed floundering business into flourishing profit center in less than two years. • Relocated an existing location without missing a single day's business. • Opened a new location that was profitable in its first quarter and thereafter. • Event planning and entertainment booking. Marketing, Sales & Customer Service: • Nine years B2B sales experience including full responsibility for sales department. • National account sales successes including Staples, CSK Auto, Rent-Way, Darden Restaurants and The Pep Boys. • Decades of customer service experience in B2B, retail, by phone and face-to-face. Technical, Teaching & Design: • 23 years in website and graphic design. • Built many custom WordPress websites for clients. • Four years assisting researchers in nutrition related analytical biochemistry research laboratories. • One year as college level teaching assistant to nutritional science course for nutrition majors. Banking & Lending: • Five years sales of retail loan products & deposit account products. • Three years sales of payment processing and related financial services to businesses. • Vault & drawer reconciliation and balancing. ATM loading/unloading, reconciliation and reporting. • Notary, Medallion signature guarantee and Check cards, combined statements, on-line banking, and related products.