Stephen Manns

Background

About Stephen Manns

Exceptional customer service means listening to a client’s demands and working not only to ensure they are met, but that they are surpassed on every level. That is the basis I use to forge and cement relationships with key strategic accounts, generating multimillion-dollar revenue opportunities in the process. In an effort to improve the customer experience – and thus their loyalty – I make it my aim to elevate team capabilities and enhance processes so that productivity and quality are increased. I take a hands-on management approach to driving projects, beginning with feasibility analysis and conceptual design on through documentation, implementation, and support, resolving any problems encountered. As a business partner, I don’t just generate top-line contributions, I focus on bottom-line profitability as well. Through astute budgeting and rigorous cost controls, I ensure spending stays within limits for the client and my employer. Currently, I am working with P2 Energy Solutions, providing outsourcing services to global energy clients; the company has 1,200+ customers with offices in North America, Africa, and the Middle East. Prior employers include Capgemini and TXU Business Services. With Capgemini, I achieved 150% to 200% of established annual targets while managing a portfolio of IT and Business Process outsourcing services that included F&A, supply chain, revenue management, and call centers. When I was at TXU, my client list included utility organizations that employed thousands of personnel across up to 200 regional locations. I drove an overall increase in client satisfaction with IT services, improving from 4.8 to 6.0 on a 7-point scale. Over the course of my career, I have excelled in negotiating and delivering on SLAs, contributing to the formation of governance committees and processes that ensure high quality deliverables, and guiding advisory councils covering risk, cost reduction, and other client/employer concerns. Specialties: Organizational Leadership * Sales Generation * Sales Forecasting * Portfolio Management * Customer Relationship Management * Team Development * P&L Oversight * Budgeting * Cost Controls