Stephen Nally

Background

About Stephen Nally

Senior director experienced in building highly successful teams across multiple disciplines including product and system development, operational management, and vendor relationship management. A seasoned professional with strong leadership, relationship management, analytical and communication skills demonstrated in a variety of industries including financial services, government, manufacturing, and telecommunications. Highlights of skill set: • Operations Management: Directed the activity of 40+ professionals responsible for file requests, receipt, distribution, tracking, and reporting for all loan file reviews within critical business function. • Change Management: Implemented multiple policy, technology, and process improvements across 200+ person department – including transition from paper-based to paper-less file processing. • Relationship Management: Experienced in internal and external customer and vendor relationship management, including developing and sustaining positive relationships at all levels of the organization. • Product Development: Directed the development and implementation of multiple product offerings that eliminated competitive gaps, generated increased revenue, and improved overall customer satisfaction. • Project Management: Led all aspects of the systems development lifecycle applying different methodologies and techniques to achieve positive results on several technical platforms (web, client/server, and mainframe). • Organizational and Process Improvement: Experienced in a wide range of projects including strategic planning, business process redesign, requirements analysis, package selection, custom development, and integration projects. • Solution-oriented Consulting: Managed multiple client engagements using a solutions-focused approach to addressing critical business needs and able to confidently navigate all levels of the client organization.