Stephen Ojumu

Background

About Stephen Ojumu

I am an accomplished IT Director and Consulting Leader with over 25 years of experience spanning financial services and telecommunications. My career has been defined by delivering large-scale transformation programs, driving IT strategy, and enabling organizations to adapt in a rapidly changing global landscape. I bring deep expertise in delivery management, program/project management, global outsourcing, system integration, and IT consulting, coupled with strong domain knowledge in retail banking and telecommunications. I lead high-performing global teams of technical experts and SMEs, managing onshore operations and offshore delivery centers in India to support mission-critical consumer lending platforms—including loan origination, servicing, collections, and related applications. My approach centers on shaping value-driven consulting solutions that deliver measurable impact. I am known for building collaborative cultures, coaching future leaders, and driving operational excellence through visionary leadership, mentorship, and succession planning. Key Strengths: • Executive leadership and team development • IT strategy and large-scale delivery management • Business process analysis, automation, and efficiency optimization • Incident management, system reliability, and performance monitoring • Vendor and SLA management across complex ecosystems • Recruitment, training, and mentorship of cross-functional teams • Driving innovation in financial services and telecom IT solutions • Disaster Recovery & Business Continuity Planning • Service Reliability Engineering (SRE) • IT Operations & Service Management (ITIL) • Global Delivery Management • Regulatory Compliance & Risk Controls • Digital Banking & Customer Experience • Cross-Functional & Multicultural Team Management