Stephen Olsem
Web Site Researcher at Dovetail Software
Based in Austin, United States
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Seniority
Staff
Department
Information Technology
Location
Austin
Industry
Software Development
Company size
30
Contact information
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s•••••••@dovetailsoftware.com
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Background
About Stephen Olsem
A+ and Network+ Certified. MCP w/ Managing and Maintaining a Microsoft Windows Server 2003 Environment. Working as Best Buy Geek Squad agent assessing, troubleshooting and repair of laptop and desktop computers, XP/Vista/Windows7 OS installation with device drivers, wireless and LAN connectivity, virus inoculation and eradication as well as updating of memory, hard drives, power supplies, video cards and other peripheral devices. Currently at Q2ebanking using SQL, banking applications, Salesforce Ticketing, Online Banking, mRDC, TAC/SAC, Bill Pay, Mobile Banking applications, At Harden Healthcare did desktop break/fix support for client and network troubleshooting in a server domain environment. Additional experienced gained in Outlook, Active Directory, Exchange Server, Citrix, TCP/IP, VPN and use of security certificates. Certified and experienced on Dell Portable and Desktop hardware troubleshooting, driver troubleshooting, wireless data communication with Microsoft XP and Vista OS as well as Office. Utilized proprietary Dell diagnostic software/remote access as well as web based information. Help Desk/Desktop support function as part of FAE experience over 10+ years included installation, troubleshooting repair and upgrade of various PC’s, desktop and laptop, printers and all peripherals. Also Involved with routers, modems, and client side networking. Installed virus protection, firewalls and anti spyware. As an FAE, always used a laptop for creating Power Point foils, sending email with Outlook, creating Word documents, maintaining a customer data base in Outlook and tracking numbers via Excel. Specialties: A+ Certified, Network+ Certified and MCP Managing and Maintaining a Microsoft Windows Server 2003 Environment Customer support Multitasking Sales experience MicrosoftOffice Organizational skills Professionalism Project management Microsoft Project Presentation and teaching Microsoft Access
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