Stephen Stokes

Background

About Stephen Stokes

Senior IT Executive with solid record of success in leading high-profile project delivery of technology solutions. Strategic and customer-focused leader managing projects from both IT and business perspective. Broad business experience in eCommerce, standing up IBM Cloud, AWS Cloud Proof of Concept, substantial Relationship Databases and Hadoop Big Data. Creates and nurtures client relationships, manages and leads teams, delivers on goals, and drives revenue growth. Skilled in International Project Management spanning US, UK, and Canada. Certified Six Sigma Black Belt and PMP. • Technology Lead: Subject Matter Expert in providing IT solutions, operational infrastructure, and industry expertise. Delivers technical deep-dive to ensure extraordinary client service and support. Presents complex/technical information in manner that is easily understood. • Leadership: Guides change and drives process improvements. Leads by example with focus on accountability. Identifies strengths and improvement opportunities. Trains, coaches, mentors, inspires and empowers. Cultivates team environment that transcends organizational boundaries. • Relationship Management: Builds and solidifies client relationships. Understands client, market, and competition. Meets challenges by involving key stakeholders in identifying solutions. Builds trust by consistently delivering on goals. Manages offshore, cross-cultural vendors, project teams, and suppliers/vendors. Core Competencies: • Develops strategies that improve online/digital servicing and customer experience across all lines of business. • Deep knowledge in program development and PMO setup, reporting, and project portfolio management. • Utilizes Continuous Process Improvement (Six Sigma & ECMS) from idea generation through control. • Large-scale deployment of hardware and software enterprise systems.