Seniority
Vp
Department
Operations
Location
Floral Park
Industry
Banking
Company size
106K
Contact information
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s•••••••@td.com
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Background
About Stephen Vargas
Financial Services executive with significant experience in retail products including: Home Mortgage, Auto Finance and Insurance- Well versed on quality improvement systems/tools such as the Malcolm Baldrige National Quality Award, ISO and Six Sigma- Successfully implemented key metrics/balanced scorecard tracking in a number of Financial Services Organizations- Proven record of providing leadership regarding the customer experience- Developed and have enhanced customer satisfaction, measurement, tracking, action planning & reporting- Experienced in conducting financial, credit, operational and customer experience audits- Led key strategic projects, including call/cost reduction (over $5MM), offshoring, installing Witness system and relationship pricing. Specialties: Malcolm Baldrige National Quality Award, Process Management, Customer Experience (Creating, Monitoring and Action Planning), Project Management
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