Stephen Walden

Background

About Stephen Walden

SUMMARY OF QUALIFICATIONS Outside/Inside Sales & Account Management Mastery of Computer Skills Relationship Management Administrative/Operations Management Action-oriented sales professional with experience in client relations, customer service. Strong organizational skills. Client-focused sales representative with the ability to identify needs and recommend cost-saving solutions without sacrificing company revenue. Excellent communications skills. PROFESSIONAL EXPERIENCE Store Manger Area Manager in training Administrative Strong analytical skills Marketing Developed and grew current customer database Merchandizing Design and stage sales floor in retail environment Project Management Liaison between clients and sales associates; inventory management; support teams Customer Service Utilizing Best in Class customer service techniques to generate higher sales value per transaction SALES/ MANAGERIAL/ ADMINISTRATIVE COMPETENCIES • Perform multi-faceted, complex administrative activities for Sales, Inventory, Managerial Departments • Exercise independent judgment, decision-making abilities • Act as link between management, retail sales team and clients to ensure Best in Class Customer Service • Conduct needs assessments; develop and maintain Operational Manuals for Retail Sales team • Post-sale management of new client data business • Manage inventory and supply requisitioning utilizing cost-savings best practices • Retail experience: POS management, Cash Drawer Reconciliation, Customer Advisor, Asset Management, Store Manager SALES AWARDS Highest Attach Rate on Prepay in the District - RadioShack Customer Service - GameStop Store Manager of the Month - GameStop Top 5% in the Company for L&P - GameStop Top 5% in the Company for Reserves and Subscriptions -GameStop