Stephen Watt

Background

About Stephen Watt

A highly motivated and experienced IT professional with over twenty years of experience in dynamic and challenging business environments. • Committed employee whose forward planning and logical problem-solving skills ensure smooth service. Calm under pressure and able to work in team or on own initiative. • A versatile and enthusiastic team member with excellent communication skills with all levels of the business. • Willingness to travel to any location and capable of adapting to all situations, to ensure tasks are resolved as quickly as possible. • Additional prior experience in production, warehouse, and customer/manufacturing planning in the automotive industry. Currently employed with Johnson Matthey, as the European Service Desk Lead. Managing a team of 13 technical analysts, to cover 15k employees in over 30 countries. Adhering to ITIL v3 standards. I have been employed by Johnson Matthey for 11 years. Prior to my current position I was also the Senior service desk analyst. For two years I was also the technical support analyst, providing local assistance for five different site locations in the north east of England. More detailed information is available in my CV. This can be provided upon request.