Steve Barrett
Director of Executive Customer Support at Nokia
Based in Southlake, United States
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Seniority
Director
Department
Customer/Client Service
Location
Southlake
Industry
Telecommunications
Company size
100K
Contact information
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s•••••••@nokia.com
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Background
About Steve Barrett
Passionate senior engineering leader and manager with extensive experience in full life cycle large scale product R&D including field deployment and executive customer product support. Global management and organizational development responsibility across multiple site and country teams with experience utilizing "follow the sun" Feature Team, Scaled Agile Framework (SAFe), Scrum Agile, Continuous Integration and DevOps customer delivery paradigms. High aptitude for leading large and diverse organizations and projects while creating high performance teams • Manage functional and matrix organizations applying a multitude of life cycle models and processes • Develop and evolve global and multi-site R&D teams emphasizing product and software technology, process and quality maturity, organizational efficiency, and organizational transformation • Customer facing executive leadership including customer R&D content and quality management, DevOps Continuous Delivery, customer premises test automation, and customer escalation mitigation and mediation • Continuous process and quality improvement initiatives, management by data, 3rd party outsourcing and vendor management, technology and site transition, and organizational change management • Telecom Technologies: 5G, 4G LTE, CDMA, EVDO, Govt/Public Safety Trunked & Secure radio systems CORE COMPETENCIES • Scaled Agile Framework (SAFe) • Large-Scale Scrum (LeSS) Agile • Feature Team based Program Management • MS Teams, SharePoint, and Confluence project collaboration tools • C/C++, Java, UML, Python, Perl programming • Jira Agile project management tooling • Azure, ClearCase, Pronto, and Sablime Configuration Management tools • Jenkins continuous integration and test automation • Design Failure Mode & Effect Analysis (DFMEA) • Root Cause Analysis (RCA)(Ishikawa, Five Whys, Pareto Analysis) SPECIALIZED SKILLS • Continuous Integration and Test R&D • Technology and site transition management • 3rd party outsourcing and vendor management • DevOps Customer content management, continuous integration, test and delivery • Customer premises test automation • CMMi, continuous process and Cost of Quality (CoQ) improvements • Six Sigma (Green Belt certified) • Patent/IP Scrubs and Advanced Inventing (6 lifetime patents)
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