Verified recordTelecommunications

Steve Barrett

Director of Executive Customer Support at Nokia

Based in Southlake, United States

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Seniority

Director

Department

Customer/Client Service

Location

Southlake

Industry

Telecommunications

Company size

100K

Contact information

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Email

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s•••••••@nokia.com

Phone

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Background

About Steve Barrett

Passionate senior engineering leader and manager with extensive experience in full life cycle large scale product R&D including field deployment and executive customer product support. Global management and organizational development responsibility across multiple site and country teams with experience utilizing "follow the sun" Feature Team, Scaled Agile Framework (SAFe), Scrum Agile, Continuous Integration and DevOps customer delivery paradigms. High aptitude for leading large and diverse organizations and projects while creating high performance teams • Manage functional and matrix organizations applying a multitude of life cycle models and processes • Develop and evolve global and multi-site R&D teams emphasizing product and software technology, process and quality maturity, organizational efficiency, and organizational transformation • Customer facing executive leadership including customer R&D content and quality management, DevOps Continuous Delivery, customer premises test automation, and customer escalation mitigation and mediation • Continuous process and quality improvement initiatives, management by data, 3rd party outsourcing and vendor management, technology and site transition, and organizational change management • Telecom Technologies: 5G, 4G LTE, CDMA, EVDO, Govt/Public Safety Trunked & Secure radio systems CORE COMPETENCIES • Scaled Agile Framework (SAFe) • Large-Scale Scrum (LeSS) Agile • Feature Team based Program Management • MS Teams, SharePoint, and Confluence project collaboration tools • C/C++, Java, UML, Python, Perl programming • Jira Agile project management tooling • Azure, ClearCase, Pronto, and Sablime Configuration Management tools • Jenkins continuous integration and test automation • Design Failure Mode & Effect Analysis (DFMEA) • Root Cause Analysis (RCA)(Ishikawa, Five Whys, Pareto Analysis) SPECIALIZED SKILLS • Continuous Integration and Test R&D • Technology and site transition management • 3rd party outsourcing and vendor management • DevOps Customer content management, continuous integration, test and delivery • Customer premises test automation • CMMi, continuous process and Cost of Quality (CoQ) improvements • Six Sigma (Green Belt certified) • Patent/IP Scrubs and Advanced Inventing (6 lifetime patents)

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