Steve Catchick

Background

About Steve Catchick

Meet Steve – The Customer Experience and Communications strategistWorking with companies to to drive engagement, reduce churn and increase profit through the customer experience His motto - “Stop Selling – Start Serving” The customer experience is the one differentiator you have over your competitors that you have total control over. I speak and run masterclasses on the customer experience, Moments of Truth, Executive Presence and Presenting with Impact As a professional speaker I work with conference and event managers to speak at conferences and business events for keynote presentations & break out rooms, either in the room or virtually. By standing out in the marketplace and being an advocate for the customer I work with CFO’s and C Suite to focus on PROFIT, not just revenue, through RETENTION and a relentless focus on the customer experience, to drive brand awareness. I demonstrate how to mitigate the RISK of losing existing customers which can be as high as 70% of revenue, as opposed to Net New Customers which may be only 10% of revenue Presentation Skills - I work with C Suite, Leaders and teams to Deliver Powerful Persuasive Presentations. When you present clearly, persuasively, with impact & with gravitas you are seen as a leader Download Free guide on public speaking - https://suitepage.co/ZOCSQG RETENTION:> SALES and SERVICE DIRECTORS - I assist sales and service teams by Building on the customer experience to RETAIN customers, drive engagement and win revenue By being an advocate for the customer and standing out in the market Download Free guide on maximising relationships - https://suitepage.co/FSUXCP Past Regional President of the Professional Speaking Association, Distinguished Toastmaster with Toastmasters International and a certified NLP trainer. With over 30 years in customer facing roles. I have worked with organisations such as IBM, KPMG, Capita, Department of Works and Pensions, HMRC and SME’s SPECIALITIES: Customer Experience, Customer Service Excellence, Presentation Skills Mastery, Public Speaking, Speech Coaching, Managing Difficult Customers Download Free guide on managing difficult customers - https://suitepage.co/TXJCKV Social:> Travel, I backpacked alone through SE Asia. Dancing,(RocknRoll, Swing Dancing ie, Lindy Hop,) Retro Events, Single Malt Whisky, ex DIY Enthusiast, Cancer research UK. Volunteer for Thames Valley air Ambulance LET’S TALK :> Ring the bell on my profile to get notified about my posts, email steve@stevecatchick.com or call 07802 936738