Steve Custer

Background

About Steve Custer

Performance-Driven Project Management & Process Innovation Professional with professional experience and strong skills in the following areas: Analyzing business verticals for automation and implementing automation elements for both client and company benefit Domestic & International Client Projects; Networking with Technical and Project Implementation Teams from Resources in all Levels of the Business Vertical Business Process Documentation; Managing Expectations and Summarizing Results for Stakeholders; Incorporating Six Sigma Standards within a Contract Center Environment; Supporting Operations, Quality, Training, Process Improvement, Workflow and Capacity Management. COPC Certified. Vertical Experience: Communications; Technology; Finance/Banking; Retail (Cyber/Brick & Mortar); Manufacturing; Tax Preparation; Power/Utility; Global Courier Services. Strengths: Project management (skilled at making recommendations for improvements/optimizations on projects throughout the various phases of the project employing the DMAIC principles to achieve the best results possible); strong leadership skills; analytical; positive attitude - brings enthusiasm to daily tasks; excellent communication skills; self-motivated; achievement-oriented; skilled at multi-tasking. Technical experience: Excel; Word; Access; PowerPoint; Macromedia Flash; 3D Studio Max; Adobe Illustrator; PeopleSoft; Succeed; Microsoft Project; Visio; Adobe After Effects; Adobe Premier-Pro; Adobe Photoshop; SAP; SalesForce; HRPRO. Areas of Expertise: Project Management; Business Processes Networking; Contract Documentation Creation & Editing; Six Sigma Methodology; Gathering Technical Information from Employees; Liaison for Onshore & Offshore Teams; Financial Transformation Business Analysis; Data Analysis; Process Documentation Creation & Editing; Coordinating Documentation Training for Offshore Teams; Coordinating Launching of Resource-Facing System for Customer-Based Follow-Ups; Managing Business Transformation Services; Coordinating Documentation Training; Auditing; Problem Identification & Resolution.