Verified recordSoftware Development

Steve Franks

Senior Program Manager at Adobe

Based in Austin, United States

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Seniority

Manager

Department

General Business & Management

Location

Austin

Industry

Software Development

Company size

42K

Contact information

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s•••••••@adobe.com

Phone

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Background

About Steve Franks

Customer Success | Experience Specialist AREAS OF IMPACT Customer Success | Service Delivery | Project/Program Management | Strategic Planning | Business Analysis Operational Innovations | DevOps/Agile | Change Management | Product Usage & Adoption | Cross-Functional Leadership I am a results-driven CUSTOMER EXPERIENCE LEADER skilled at boosting customer adoption, retention, and satisfaction rates through the launching of cutting-edge tools and solutions. By leveraging an enhanced customer insight and a solid understanding of business operations, I devise customized strategies and value-added products that exceed customer expectations. I am skilled at bridging gaps, overcoming barriers, and translating complex topics into clear, actionable plans that deliver next-level results, no matter the challenge at hand. My specialization lies in workflow process automation and the digital transformation of professional and technical support services

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