Steve Gavette
Inside Sales Manager at Terminix
Based in Peoria, United States
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Seniority
Manager
Department
Sales & Business Development
Location
Peoria
Industry
Consumer Services
Company size
5.8K
Contact information
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s•••••••@terminix.com
Phone
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Background
About Steve Gavette
As an Inside Sales Manager at Terminix, I lead and direct all call center operations, ensuring quality of service and performance for multiple campaigns. With over 20 years of progressive management experience in the contact center industry, I have a proven track record of implementing process improvement initiatives, reducing cancellations, and securing new sales. I am passionate about coaching and developing my team of 100 inbound and outbound sales teammates and 6 supervisors, using behavioral based methods and providing training for new procedures and products. I also collaborate with client management to establish and achieve daily, weekly, and monthly goals and business plans. My mission is to deliver a memorable customer experience and drive strong business results, assisting customers with solutions to their pest control needs.
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