Steve Guion

Background

About Steve Guion

As a Customer Contact Center Manager, I have lead teams that handled inbound tech support, escalated and high value calls, ensuring the highest level of customer service and satisfaction. I have successfully developed and executed agent level KPIs and incentives, monitored and improved call performance and quality, and provided training, coaching, and feedback to my staff. I have a strong background in customer service operations, with previous senior roles where I managed diverse contracts, provided recruitment services, oversaw website and social media content, and supported the start-up and expansion of service center operations. I have a certification in Project Management Skills for Leaders from LinkedIn, and I am proficient in Tableau Online, Google and MS Office Suites. I am passionate about leadership development, culture change, process improvement, and analytics, and I strive to empower my team and enable them to deliver the best results for our customers and our company.