Steve Hamm

Background

About Steve Hamm

A US Air Force veteran, critical thinker with great attention to detail, with 10+ years in the manufacturing field and close to 3 years in office administration/IT. My true passion is to get back into the office/tech field and follow my dreams. My confidence in the ability and quickness to learn new tasks makes me open to new challenges. I am currently pursuing a CompTIA ITF+ certification then moving onto A+.In my previous position with the Air Force and through my personal hobby of computer hardware, software, and networking, my experience includes:HARDWARE - BIOS configuration & security - Partitioning hard disk drives - Work with ATX & micro ATX motherboards - Troubleshooting power supply issues - Installation & configuration of AGP, PCI, PCI-e, & Mini PCI cards - Upgrading DIMM & SO-DIMM RAM modules - Connection interfaces including USB, SATA, VGA, HDMI, S-Video, DVI, TRS, TRRS & Optical audio, RJ11 cables, RJ45 T568A and T568B ethernet cables and their construction - Wireless interfaces such as 802.11a-ac, Bluetooth, Infrared, & NFC - Storage devices including CD-ROM, DVD-ROM, Blu-Ray, HHD, SSD, USB flash drives, & SD + Micro SD - Knowledge of displays including refresh rates & resolutions - Use of laser printers - Installation and maintenance of inkjet printers on or off network - Using multimeters & toner probes for troubleshootingNETWORKING - TCP/IP (IPV4): IP addresses, subnet mask, gateway, DNS, DHCP - Installing and configuring routers & switches - Knowledge of ethernet cable categories - Knowledge of protocols: FTP, SMTP, POP3, DNS, HTTP, HTTPS, RDP - Use of static IP addresses & TCP/UDP for port forwarding - Understanding of DMZ and it's security hazards - Wireless Encryption: WEP, WPA, WPA2, & WPA2 Enterprise - Installing router firmware updates - Universal PnP - Understanding of internet connections from early dial up to current fiber - Use of LAN, WAN, & PAN network types - Basic understanding of firewalls - Use of hotspot tethering for remote internet access - Simple networking with RS232 Serial cablesTROUBLESHOOTING - Issues I've personally dealt with in the past: Overheating - Lockups - No boot BIOS issues - Bad power supply - Driver configurations - BSOD (WIndows Blue Screen)- Slow performance of computers and smart devices - Faulty hard drives (using CHKDSK, formatting, file recovery, and defragmentation)- Faulty optical drives - Faulty USB & SD storage - Hard disk partitioning to improve performance - No display issues - Network Connections due to address conflicts & use of PING, IPCONFIG, TRACERT, & NSLOOKUP