Steve Harrison

Background

About Steve Harrison

Improving the experience for digital products and services to drive performance-I started out as a creative all-rounder. Working in print studios at 15, I learnt the art of good typography, layout and design principles. Working in design agencies, I learnt methods for creating successful campaigns, launching new products and building brands. And co-owning a design agency, I learnt the art of selling ideas and the importance of developing soft skills and leadership qualities.My fascination with design was not solely about how it looked, but the outcome it created and how people interacted with it in context of their environment. I started working freelance in the hospitality industry, improving the end to end customer experience. From researching places to eat and booking a table to the dining experience itself and paying the bill - my job was to listen to the customer, reduce friction and deliver a better marketing proposition.After that, I gravitated towards user-centered design and discovered my true passion. Working together with users, product teams and stakeholders to create experiences that make life easier and drive performance metrics. And doing it on a scale that delivered sizeable impact.Since making the transition to UX and product design, I've experienced a lead design role at one of the most decorated digital agencies in the UK. I've created a new visual language and design system to govern the digital estate of a charity fighting the climate emergency and biodiversity crisis. I've driven conversion outcomes for a much-loved retailer by enhancing their transactional mobile experience. And, I've introduced new ways of working and design practices to help other designers grow and get to where they want to be.I love the craft of design and intend to remain a hands-on designer for the foreseeable. And I'm passionate about B2C, D2C, ecommerce and hospitality, so will likely stick to those focus areas.