Steve Jones

Background

About Steve Jones

I’m a global IT leader who combines customer-first service, operational excellence, and resilience in high-pressure situations to deliver business-critical outcomes across regions. I lead an international team, delivering IT operations across multiple regions, and driving customer-first service excellence. Known for a 97.5% customer satisfaction score and recognition as a top contributor in Boomi’s Bonusly reward program, I am passionate about combining technology with people-focused solutions. In my current role, I: • Lead a global IT support team across North America, EMEA, and APAC, managing escalations, service desk coordination, and executive-level support. • Oversee international IT operations, including site setups in Sydney, Barcelona, Frankfurt, and Tel Aviv, ensuring seamless onboarding and secure infrastructure. • Direct M&A IT integration projects, acting as the first onsite IT presence to deliver hardware, onboard acquired teams, and integrate systems under tight deadlines. • Manage security and compliance, conducting vendor risk assessments (SOC 2, ISO 27001, penetration testing) and ensuring identity security as an Okta administrator. • Champion knowledge sharing, building IT documentation, video tutorials, and knowledge bases that empower global users. Relocating from the UK to Vancouver, I bring a track record of adaptability, operational excellence, and strategic impact. My focus is on ensuring IT not only supports but accelerates business growth worldwide.