Steve Kirchner

Background

About Steve Kirchner

Senior sales/account manager, with seventeen years of industry experience in variety of management roles. Proven track record of achievement in key accounts, K12 sales, project management, market share growth, and strategic planning. Leverages a strong understanding of key business drivers to obtain profitable results. Key responsibilities include in new customer acquisition and renewal of $1.2 current customer base. Managed personnel and was active member of client support, the training team and technical support. As VP of Operations, I ensured our customers received the highest quality service possible. Our team was rated 5 stars 4 years in a row. Traveled with the training team and also provided in-depth training of the platform. Managed level 2 and level 3 technical support personnel. Project manager for over 180 district implementations of LearningStation K12 assessment software. Managed internal and external communications from customer purchase order arrival until delivery of the product and training was completed. Used MS Project to provide visual updates and reports to CEO. My passion is a great client experience, which leads to referrals to new clients. I have been very successful providing support for all the clients, which indeed lead to referrals and a revenue generating client satisfaction department.