Steve Kotaidis
Itsm Operations Manager at Bureau Of Meteorology
Based in Melbourne, Australia
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Seniority
Manager
Department
Operations
Location
Melbourne
Industry
Environmental Services
Company size
1.9K
Contact information
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s•••••••@bom.gov.au
Phone
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Background
About Steve Kotaidis
An experienced IT professional with subject matter expertise in Incident, Problem, Change, Release, Service Transition and Project Management processes. An accomplished manager with over 20 years’ experience in IT Experience across IT operational, technical and ITSM roles Proven leader with excellent communication and interpersonal skills, experience in managing teams across multiple IT disciplines Building strong productive and trusted relationships with clients and customers Development of Service Level Management requirements and accountabilities Development and management of IT Managed Service Agreements, SLA’s and client specific reporting Solutions driven, customer focused and proven facilitation skills Can “Do” attitude, leverage hands-on-experience in ITSM processes to restore services and identify gaps and propose the most suitable cost effective solution Experience across ITSM/ITIL methods, processes, strategic technology infrastructure planning, and developing a cost effective solution to meet customer business and financial requirements
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