Steve Lacy

Background

About Steve Lacy

Result-driven Fixed Operations Director with over 30 years of experience coordinating operations, increasing sales and expanding service offerings within large-scale, multi-brand dealerships. • Skilled at effectively communicating and engaging with all levels of staff and management, from frontline personnel to management teams and ownership groups. • Proven corporate leader with a strong history of developing key talent and building dynamic, overachieving department managers. CORE COMPETENCIES • Personnel & Recruitment • Development of Managers • Performance Evaluations • Staff Retention • Policy, Procedures, and Processes • OSHA Compliance • Environmental Regulations • Inventory Management • Vendor & Business Relationships • World Class CSI • Pricing Structure & Policies • Sales Goals & Objectives • Marketing Plans • Customer Retention • Warranty Administration • Budgets & Cost Controls • Optimizing Profitability • Process Improvement • High Performance Teams • Maximize Technician Productivity & Efficiency • Service Advisor & Technician Trainer