Steve Lear

Background

About Steve Lear

Information Technology leader accomplished in managing organizations through transformation while exceeding expectations for focus, execution and results. Passionate about building high-value, IT organizations that partner with peer organizations, business leaders and vendor collaborators to manage and continually improve IT services. Experienced in developing end-user computing environments that meet the needs of complex, global, mobile organizations. Grounded in design-for-operations principals to achieve effective, efficient, observable results for stakeholders. Driven to understand and streamline work processes using the tools and techniques of Lean IT emphasizing workflow and automation. Skilled in enhancing outcomes in distributed teams through clear vision, well-constructed road-maps, knowledge sharing, and quantitative and qualitative measures against Key Performance Indicators. Accomplished at building strong collaborative partnerships at all levels of the business and throughout IT functions. Specialties: Customer Care & Engagement Desktop & Contact Center Engineering Service Desk • Field Support Business Continuity Management Performance Analytics Vendor Management Lean Six Sigma & Metric-Driven Results SOX • Risk Management • PCI Operational Transparency stevelear@outlook.com