Steve Marchetti

Background

About Steve Marchetti

MULTI - CHANNEL CUSTOMER ENGAGEMENT SPECIALIST SUMMARY You are welcome to contact me at smarket07@gmail.com. High achieving, trusted partner passionate about continuous improvement efforts and providing an exceptional customer experience within the cross-channel business model. Served as a valuable contributor to the success of key projects in multi-channel financial services, internet-broadband technology, wireless telecommunications, and the healthcare industries. Developed a solid understanding of web-based applications, technologies, systems, and the electronic communications channel to achieve business goals in collaboration with sales, marketing, service, and technical support teams. Demonstrated analytical and logical acumen, cultivating internal and external relationships to grow the business. Served on several pilot programs prior to full launch to complete business units. Seeking an opportunity to better leverage my extensive experience and passion for making things better in the customer engagement space. Core Competencies: • Multi/Omni Channel Customer Engagement Specialist • Financial Services, Technology and Health Care Sales and Service Industry Knowledge • Electronic Communications Channel Sales/Service Expert • General Business Manager and Service Partner • Skilled Communicator and Relationship Builder • Multi Channel App Conversion Project Lead • Results-Focused Business Analyst