Steve Murray

Background

About Steve Murray

If you are responsible for revenue maintenance and growth at a parcel carrier or network provider, then this is going to help you go on the revenue offensive.The worry caused by the conundrum of achieving revenue growth and the fear of becoming someone else's acquisition lunch are ever present, in what can only be politely described as a dynamic market!Wouldn’t it be better if you could defend your existing revenues robustly and take advantage of your competitors’ weaknesses and grow your market share, or even for a few of you, have lunch at their whole expense and go on the acquisition trail. The 2023 DHL Online Shopper Survey reported 90% of customers would abandon a basket without the right delivery options & 72% want the option to redirect a parcel. Providing retail partners with the right solution is where the game can be won or lost. And then of course, do you build internally or via a partner? What does a good Out of Home service look like? Often the carrier solutions leadership lacks the experience and knowledge to rapidly and safely build a strategic roadmap, work with internal & external stakeholders and be resilient to deliver the changes necessary to achieve revenue growth.With 25 years experience in parcels and 15 years developing products & services, I can help develop revenue enhancing solutions which defend and attack, including building a locker network at DLL from scratch (with £10m capital raised), developing the Hermes PUDO network to 4,300 shops in 2 years and growing a £70m revenue curve from scratch for C2C.Which is why a former Chairperson said “Steve was at the heart of our transition, bringing his extensive parcels experience & a range of skills, applied with energy & diligence. His background proved invaluable, specifically his PUDO network development experience. He’s built an enviable CV in parcel logistics and OOH, & I have no hesitation in recommending him.”If you would like to stop leaking revenue to your competitors and instead grow and get back on the front foot, then message me on LinkedIn now, I look forward to helping you.