Steve Nikolayev

Background

About Steve Nikolayev

Technical Aptitude o Lead technical meetings with end users, engineers and contractors o Sales are based on value added technical points rather than price o Explain complicated technical points in a very simple language o Work with Technical Managers on out of the box solutions and discuss these in simple terms to customers to increase the chance of getting the order with larger margins o Work with Installation Manager to improve installation techniques to delivery what is promised to the customer within the budget Likeability and Positive State of Mind o Engage customers and coworkers in positive discussions to solve problems o Implement a positive approach to problems with the moto of, a problem is an opportunity to come up with a good solution, which shows customers that we are in this together o Trust generation with customers which prompts them to work with the company even though the company is the higher bidder o Discuss personal issues in a constructive manner and provide pointers to the opposite party on how to improve Curiosity o Always Ask Why! o Encourage out of the box thinking to solve problems o Encourage the use of different products and installation techniques to keep competitive edge and differentiate ourselves in front of the customer o Assist in figuring out why things did not work and how to solve the problem o Encourage curiosity in others with the use of prompting questions o Always put my hand up when it comes to figuring out how to market new products Leadership o Always lead by example o Do all tasks to the best of my ability and expect others to do the same o Be the initiator of trust to receive trust from others to build better relationships o Practice positive state of mind and positive reinforcement with coworkers and customers o Listen and empathise with coworkers and customers o Encourage a solution-based thinking by asking leading questions o Solve problems to ensure others can work with limited down time