Steve Obia

Background

About Steve Obia

My name is Steve Obia and I help people to meet and exceed their goals. I am skilled in utilizing “leading from the front” management style for providing outstanding results in controlling businesses by balancing financial, operational, customer, and employee vectors. I am an ideal leader of expertise in networking, applications, and software development. I am an innovative visionary focused on success in continuously delivering industry leading operations across multiple markets and geographies. Utilising my critical thinking and problem-solving skills, I achieve customer and employee satisfaction along with organisational profitability. I have demonstrated communication skills, ability to develop strong relations and synergy across business lines to drive positive change. I have a prominent career marked with consistent record of top work performance and achievements. I have proven my ability to quickly comprehend and communicate complex situations and structures while promoting effective governance and positive change that improved productivity, efficiency, and revenues. Some of my key milestones including: Created, implemented and led multiple Customer Success Organisations to positively impact churn, stickiness and NPS. Identified use cases that helped increase revenue on 4 out of 5 accounts by +20%. Created and led a team that met all SLAs for the first time in company history. Restructured the IT department and reduced costs by 35%. Built and led offshore organisation from 0 to 500+ support engineers while implementing change management to impel a more US based business ethic. Increased revenue from declined customers by 80% and met 15 min initial response time to all questions for the first time in company's history. Increased utilisation, gross margin and profit in a services organisation by +50% each.