Steve Omara

Background

About Steve Omara

A solid track record of overseeing the execution of service and support activities and implementing robust strategies to increase customer satisfaction, profitability, and operational efficiency. Adept at recruiting, building, and directing multiple teams, improving employee engagement, reducing employee churn, and fostering the professional development of direct reporting managers and individual contributors. I have a proven history of establishing and optimizing processes to improve efficiency, drive organizational excellence, and raising the bar of service level standards. Well practiced in assessing trends and problem-solving to drive enhancements in business productivity. I am equipped with excellent communication skills and expertise in boosting employee engagement through transparent communication and being readily accessible to direct reports and cross functionally across the organization. My passion is for delivering service that goes beyond organizational expectations.