Steve Reter
Servicenow Administrator Workflow Engineer at Penguin Random House
Based in Reisterstown, United States
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Seniority
Other
Department
Other
Location
Reisterstown
Industry
Book Publishing
Company size
9.7K
Contact information
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s•••••••@penguinrandomhouse.com
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Background
About Steve Reter
Quality-focused IT Professional with 15+ years of experience delivering reliable, user-centered solutions in Systems Support, End-User Training, and Problem Resolution. I specialize in ServiceNow administration and development, with a strong focus on designing and optimizing workflows that streamline business processes and enhance service delivery across enterprise environments. As a ServiceNow professional, I manage platform configuration, implement custom business rules and client scripts, build catalog items, and engineer workflows that align with organizational goals. I work closely with cross-functional teams to deliver scalable solutions while maintaining data integrity and platform performance. My background also includes extensive experience in customer-facing roles, market research, and strategic communications. I thrive on solving complex problems and am passionate about using technology to drive efficiency and collaboration. Feel free to reach out to me at stevereter@gmail.com. Specialties: ServiceNow Administration | Workflow Engineering | Catalog Development | Business Rules | Client Scripts | Platform Configuration | Market Research | Customer Focus | Strategic Communications | Functional/Technical Skills | MS Office | Mac OS X | iOS | Microsoft Windows
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