Steve Robinson

Background

About Steve Robinson

Experienced CX, marketing, and analytics professional. Expertise in understanding and optimizing profit from the use of strategic front and back office applications, including social media, marketing, sales, service, analytics and ERP through best practices in technology, process and strategy. Served in several roles including marketing strategist, analytic software designer, project executive, consultant, trainer, speaker and account manager. Leader that strives to implement long and short term visions for organization to help company and employees achieve their goals. Managed portfolio of client business in the $10m-$20m range. Comfortable in sales, sales consulting, client management and strategy.Experience with a broad range of applications in the CX, CRM, SRM and analytics space.Extensive experience with financial, telecommunications, technology and pharmaceutical verticals- including: MCI, Princeton Pharmaceuticals, IBM, Invesco, Fidelity, TD Bank, Royal Bank, AT & T and Egmont Books.Partnered with many consulting and services companies to deliver superior service to clients - partners include: Acxiom, SAS, Siebel, Micro Strategies, Rational Software.Specialties: CX, CRM, marketing campaign automation, sales, profitability, software implementation, retail strategy and management.Broad range of experience and accomplishments as direct, email and database marketing, CDM, technology and sales/analytics management and consulting.Social ROI thought leader. Published white paper.http://oracle-downloads.com/social-roi.pdf@Oraclesocial #SocialROI