Steve Robinson

Background

About Steve Robinson

PROFILE: Accomplished, hands-on Biomedical Sales and Product Support Professional with a history of driving business objectives through a Customer Satisfaction and Process Improvement focus. Solid track record of developing and implementing enhanced customer support services globally.• 30+ years experience in the Life Science/Biopharma/Environmental testing business at the bench, field and management level. • Primary focus on Customer Success to drive market share and profitability• Passion for training internal and external clients on both product applications and business systems.• Cross-functional project team leader with demonstrated achievements in cost savings and workflow enhancement via Lean Six Sigma. • Value-driven character, strong work ethic, excellent communication and leadership skills.• Circle of Excellence Awards for Customer Support(Beckman Coulter) and Sales(Thermo Scientific)SPECIALTIES- Laboratory bioanalytical techniques including liquid/gas chromatography, capillary electrophoresis, capillary DNA sequencing, magbead-based automated DNA/protein purification, benchtop liquid handling robotics, uv/vis/fluorescence-based microplate assays, atomic absorption, centrifugation- Customer Training and Applications Support- Direct Sales and Sales Support- Team Building and Development- Customer Support System Implementation- Process Improvement- Project Management.