Steve Ruppel

Background

About Steve Ruppel

Analytical, customer-centric, quality-oriented global sales operations and logistics director. Viewed as a trusted strategic advisor by senior management as well as field-level team members. Known for fact-based recommendations to enhance revenue, optimize operations, and mitigate risks – particularly in managing service level agreements (SLAs). Completed Six Sigma Black Belt certification training. Master of Science in Management. Core competencies include: » Sales operations: As Account Support Executive at NCR, served as primary contact for service sales and support for The Home Depot. Played a key role in growing revenues from $400K to $20.5M, a 93% compound annual growth rate (CAGR), for six years. Early in career, served as a business analyst for entrepreneurial technical services organization that grew revenues from near zero to $55M in less than four years. » Global logistics: Currently manage logistics in a technical services organization with 50 customers with annual revenues of $120M. On the SuperValu account, for example, drove inventory down 15%, or $680K, and eliminated $1.8M in annual penalties. As Director of Global Field Operations and Account Support, improved electronic connection of customers from 49.8% to 64.5% in 18 months; saved $5.7M annually. » Program management: Oversaw 400+ programs or projects since 2001. As Director of Customer Profitability for the Americas, managed a team of Six Sigma Black Belts. Team performed analysis and made recommendations to improve margins on our top 250 customers. Programs achieved savings of $37M over three years. Another project standardized the global coding system for Customer Engineers; trained people in eight languages. » Keywords: account support, business consultant, consulting, customer profitability, field operations, global logistics, manager, pricing, program manager, project manager, sales and operations, senior business consultant, services design consultant, supply line manager.