Steve Shearman

Background

About Steve Shearman

Focused on ipiphany.ai, our AI Customer Insights Analyst that supercharges your customer insight capabilities with truly actionable, clear and relevant insights. Ipiphany is used by customer insight and experience teams to take the pain and uncertainty out of analyzing customer feedback surveys and reviews - delivering insights that empower smarter decisions and more effective outcomes. As the Co-Founder and CTO at Touchpoint Group, I have a passion for starting and growing SaaS technology companies that revolutionize the way organisations engage and create successful customer experiences. Since 1995 I have founded and grown a number of New Zealand Technology companies and since have focused on developing Software as a Service products in the digital marketing, customer experience, and cognitive analytics domains- Ipiphany - - Customer Feedback Analytics - TouchpointCX - - Customer Experience / Voice of Customer Platform - TouchpointMX - - Customer Engagement Platform My curiosity keeps me at the forefront of where people and technology collide- I'm extremely interested in how new technology in natural language understanding, semantics and deep learning can be applied to discover new insights- I'm passionate about customer experience, and how insights from customer feedback can drive competitive advantage and business performance. Specialties: Startups, Product Management, Product Development, Natural Language Understanding, Semantics, Text Analytics, Deep Learning, Machine Learning, Customer Experience Management and Strategy, Voice of Customer, Customer and User Feedback, Marketing Automation, Lean Startup