Steve Stover

Background

About Steve Stover

I am a Solution-focused Customer Success / Client Services Manager known for coordinating resources to solve business challenges, resulting in high customer ROI and retention, and superlative client satisfaction survey results. Exceptional skills in managing back office software for small, medium, and large sites) restaurant concepts. I transform challenging customer relationships into loyal promoters, exceeding customer expectations with consistent record of client advocacy and partnership. My expertise Includes: Version Upgrades & Hosting Requirements Feature/Function Documentation New Feature Rollouts Project Implementation Software Feature Development Training and Development Development Background High Net-Promoter Client Surveys PROFESSIONAL EXPERIENCE NCR Corporation (formerly Radiant Systems)- Huntington Beach, CA / Remote, West Jordan, UT 2005 – 2023 Client Services Manager/Technical Consultant II My role was as the primary point of contact for the NCR Back Office software solution, ensuring customers' needs were met and ROI achieved. I was the intermediary between my clients’ IT/Operations Teams and NCR’s Development/Engineering, Hosting, Support, and Account Executive Teams. My strengths were partnering with clients to provide recommendations for strategic plans/reviews, preparing documentation and providing training, implementing product changes/new features/upgrades, ensuring best practices on database configurations maintained, driving completion of open Support and Dev cases, resolving challenges, and identifying trends. Sizzler Restaurants, Incorporated - Culver City, CA 1990–2005 Information Technology, Database Administrator Designed and developed automated Billing System for Franchise Restaurants, integrated with corporate Accounts Receivable system. Interfaced with software vendors in support of applications and database maintenance. Prepared, analyzed, and presented targeted ad hoc reports for Payroll/Accounting Teams using SQL database tables. Maintained MenuLink Back Office system, providing management with Sales, Labor, and Inventory reports, ensuring cost-effective decisions by senior leadership. Created Automated Payroll data collection process. I can be reached at sstover90045@gmail.com