Steve Sun

Background

About Steve Sun

I'm an IT services professional who specializes in the development, management and optimization of service offers that helps tech companies achieve profitable revenue growth. My expertise has been gained through my experience as a product and program manager of consulting, deployment, support and managed services offers for hardware, software, and solutions. In performing these roles, I have obtained the following certifications- Pragmatic Marketing Project Management Professional (PMP)- Information Technology Infrastructure Library (ITIL 4)- Agile (Product Owner)- Six Sigma (Green Belt) In addition, I have completed AWS Cloud Practitioner Essentials and introductory Google Cloud Platform training. What’s unique about me is my ability to keep high performance teams grounded and focused through my calming influence. I am a level-headed realist that sees the most practical path from point A to point B. In doing so, I am also able to chart a clear route for others, keep others on track, and provide relevant data to enable progress. Such strengths, along with my resolve, lend well to successful execution and getting complex projects over the goal line. Specifically, I have been responsible for product management activities related to services lines of business (professional services, support services, and managed services), including product strategy (new markets, roadmaps), requirements definition (MRDs, BRDs, PRDs), financial analysis (business case, ROI), sales and service readiness, Go-To-Market (GTM) strategy, launch readiness (NPI), and product marketing content creation. Technologies and delivery models supported: hardware (server, storage, networking), software (application, middleware, operating system), security, collaboration (contact center, conferencing, livestream, events, business video infrastructure and endpoints), edge compute, Internet of Things (IoT), Software as a Services (SaaS), Infrastructure as a Services (IaaS), On Premise, Hybrid. Specialties- services product management - services program management - product/services lifecycle management (PLM, SLM)- new product/service introduction (NPI, NSI)- acquisition integration - business development #OpentoWork