Steve Thiede

Background

About Steve Thiede

A team player with over 15 years of Leadership, Customer Service Support, and Project Management experience, including Quality Assurance, Contact Center Operations, and a Training background. Delivering value added results for a wide range of industries. KEY ACCOMPLISHMENTS - Extensive Leadership & Training experience, including Project Management and resource hiring - Managed teams ranging from five to forty five employees responsible for project management, training, coaching, quality auditing, resource metrics, and reporting - Analyzed data gathered via various tracking activities to improve metrics and forecasting of new product development and resource management - Identified QAM coaching & development opportunities to improve staff performance and efficiencies - Familiarity with Lean Six Sigma business concepts - Designed initial and on-going training SOP documentation around adult learning methodologies - Five years of experience working remote; dedicated home office with reliable high speed internet Areas of Expertise Problem Solving | Coaching & Mentoring | Process Improvement | Procedural Development | Employee Relations | Recruiting | Business Requirements & Analysis | Time Management | Customer Service & Support | Workforce Management | Team Development | Budgeting | Microsoft Office Suite