Steve Ward
Global Head of Technical Service at Bvi Medical
Based in Helensburgh, United Kingdom
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Seniority
Director
Department
Other
Location
Helensburgh
Industry
Medical Equipment Manufacturing
Company size
1K
Contact information
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s•••••••@bvimedical.com
Phone
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Background
About Steve Ward
A results-driven technical leader with a proven track record in service management, hardware and software solutions, and commercial service model rollouts. With 13 years in the Royal Navy and over 15 years in the medical technology industry—including leadership roles at Alcon and now BVI Medical—I specialise in problem-solving, strategic decision-making, and operational excellence. At the helm of BVI Medical’s Technical Service division, my focus is on cross-functional process improvement, elevating customer engagement, and fostering a culture of collaboration and continuous improvement. By mentoring and coaching our associates, we have achieved industry-leading customer satisfaction and set new benchmarks for service excellence. Passionate about innovation, I thrive in fast-paced environments where leadership, strategy, and technical expertise drive meaningful impact.
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