Steve Wright

Background

About Steve Wright

I'm a data-driven professional with a strong background in workforce planning, forecasting, and operational analytics, currently serving as a Senior Analyst in Integration & Enablement at TD Bank. With over 8 years of experience in financial services, I specialize in turning complex data into actionable insights that drive smarter business decisions. Throughout my career, I’ve led forecasting processes for large-scale contact centers, supported executive decision-making through performance reporting, and developed tools and workflows that improve efficiency and data accuracy. I'm passionate about process optimization and known for bridging the gap between business needs and analytical solutions. My technical toolkit includes advanced Excel, SQL, Power Query, Microsoft Office, and workforce management systems such as Decisions and Aspect. I'm also experienced in cross-functional collaboration and have consistently contributed to high-impact projects involving capacity planning, call routing, onboarding strategies, and continuous improvement initiatives. Outside of work, I spend a lot of time listening to audiobooks, playing fantasy football, and spending time with my family If you’re interested in analytics, workforce strategy, or collaborative problem-solving, feel free to connect—I’m always open to sharing ideas and learning from others in the space.