Steven Avalos

Background

About Steven Avalos

Dynamic and results-driven professional with over 10 years of experience in operations, technical support, vendor management, and team leadership. I specialize in driving operational excellence, optimizing processes, and delivering exceptional customer experiences in fast-paced, high-performing environments. My background spans leading cross-functional teams, launching new product initiatives, and fostering vendor and stakeholder relationships to achieve organizational goals.Currently, as a Supervisor of Technical Support & Fraud at Burger King, I lead a high-performing team, collaborate with cross-departmental stakeholders on product launches, and leverage data-driven strategies to improve processes and maximize customer satisfaction. My prior roles include managing large-scale operations for hospitality and tech companies like Sonder and Breather, where I streamlined procurement processes, reduced costs, and scaled operations to meet business growth demands.A natural leader and problem solver, I bring expertise in project management, data analytics, and customer success tools, including SQL, Tableau, Salesforce, and Jira. I am fluent in Spanish and knowledgeable in French, Italian, and German, enabling me to navigate global markets with ease.With a passion for innovation, efficiency, and customer-centric solutions, I’m pursuing certifications in Google Data Analytics to continue driving impact and success in my career. Let’s connect to discuss how my skills and experiences align with your organization’s goals!