Steven Bloom
Head of Customer Experience at Twisp The Smoking Alternative
Based in City of Cape Town, South Africa
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Seniority
Director
Department
Customer/Client Service
Location
City of Cape Town
Industry
Retail
Company size
267
Contact information
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s•••••••@vuse.com
Phone
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Background
About Steven Bloom
I’m Consumer/ customer centric driven individual with a passion to drive projects to their full potential bringing together people, teams, systems and integration utilising Agile methodologies. With almost 20 years experience within the retail industry and landscape- I have developed a holistic understanding of multiple functions and skills ranging from customer experience strategies, integration systems, product ownership and Agile methodology. This includes some key career highlights where I got to develop, implement and help drive strategic business growth projects. Key Achievements & Projects Customer Service Support Centre- Develop, build and implement structure, team and customer service strategy for Twisp SA and BAT SA- NanoRep (Customer Knowledge Base search tool)- project)- Loyalty Programme Application & Development Project manager/ Scrum master that helped develop, build and launch the following- Vuse, Velo and Glo Websites (BAT SA)- Twisp.co.za Website Launch/Onboarding - Project Manager and Product Owner that launched Yotpo to South Africa as the test Pilot market - Systems Development & Deployment within BAT: Salesforce CRM, Service Cloud & Marketing Cloud - Product owner: Yotpo – post purchase review system (test market
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