Steven Cooks
Night Manager at Hiltons At Mccormick Place
Based in Chicago, United States
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Seniority
Manager
Department
Operations
Location
Chicago
Industry
Hospitality
Company size
16
Contact information
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s•••••••@hiltonsatmccormickplace.com
Phone
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Background
About Steven Cooks
As a Front Office Operations Leader at Hilton at McCormick Place, I oversee the daily operations of the front desk, reservations, and guest services, ensuring the highest standards of quality, service, and satisfaction for our guests. I have more than 10 years of experience in the hospitality industry, working with Hilton and Marriott properties across the US. I am proficient with Hilton's OnQ PMS and Marriott's Fosse PMS, as well as Squirrel POS and Micros. I am also a trusted trainer of staff new hires, coaching them on best practices, policies, and procedures. I am flexible, dependable, determined, and trustworthy, and I strive to create a positive and welcoming environment for our guests and team members. My goal is to continuously improve our front office performance, efficiency, and revenue.
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