Steven Edington

Background

About Steven Edington

Experienced Personal Computer Specialist with a demonstrated history of working in the hospital & health care industry. Skilled in Microsoft Word, Sales, Databases, Contact Centers, and Management. Strong professional with a Bachelor of Business Administration (BBA) focused in Management Information Systems, General from Delta State University. Patient and Provider Service Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call Demonstrate exceptional customer service and patient focus to make each encounter extraordinary Verify and accurately capture patient demographics, insurance, and appropriate medical information Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship Operational and Patient Relay information to relevant clinic staff members through the appropriate messaging systems Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner Follows well established processes to solve routine problems where solutions are clearly prescribed Maintain compliance with HIPAA rules and regulations Follows a well-established process to solve routine problems where solutions are clearly prescribed Development, Innovation and Quality Attend developmental training as required Participate in side-by-side coaching sessions to ensure continuous improvement of performance Willingly proposes/accepts ideas or initiative that will impact day-to-day operations by offering suggestions to enhance them Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond Perform additional duties and tasks as assigned by management Openly shares information with others and communicates in a clear and courteous manner Solves complex problems by seeking to understand issues, solving routine problems, and raising proper concerns to supervisors and appropriate contact center personnel in a timely manner