Steven Freeman

Background

About Steven Freeman

IT Engagement Director/Projects Director/Delivery Executive Throughout my career I have been brought in to high-value client engagements to lead complex programs, turnaround troublesome situations, and deepen client loyalties. My consulting experience started with internal project manager and account manager roles for UK-based IT organizations and quickly grew in scope to senior level delivery and enterprise engagement positions with international firms. Representative areas of impact include: Cost Saving Initiatives: Introduced process improvements, EU license re-negotiations, and service improvement tools to deliver dual-sided cost savings in a client /supplier relationship. Led $MM Transformational initiatives across ITO and BPO organisations. Delivering Metrics: Consistently met or exceeded metrics throughout career, often increasing metrics within programs to better meet delivery results. Known for meeting and exceeding revenue, margin, and client satisfaction targets. Change Management & Leadership: Adept at stepping in to tough situations and turning around performance and attitudes to save engagements and client relations. Strong leadership skills ranging from small teams through to account level roles covering 200+ employees. My keen focus on customer relationship skills enabled a supplier transition to succeed with no impact to contract commitments and client satisfaction, delivering results while avoiding any staff attrition or damage to morale. System Design Influence: Led the strategy and architecture for several transformation and transition programs across varying sectors, including Utility, Health and Government sponsored clients People Management: Supervised and led teams of up to 200 professionals both locally and offshore. Dual UK/US Citizen. Specialties: Service Delivery, Program/Transition/Transformation Management.