Steven Galvan

Background

About Steven Galvan

Striving for Stellar CX and Unforgettable Customer Journeys Hey there, I'm Steven – your unconventional guide to the Customer Experience (CX) cosmos. I'm not your run-of-the-mill Customer Experience Manager; I'm the fuel behind high-energy, quirky, and customer-centric journeys. What's My Superpower? Fueling Excellence: For over 4 years, I've been crafting CX like it's an art form, specializing in people leadership and those game-changing KPIs. Customer-Centric Wizard: I'm the maestro behind strategies that make customers not just happy but ecstatic. KPI Whisperer: I don't just meet KPIs; I exceed them, break them, and invent new ones. My Adventures: Whisker: Leading a squad of 4 department chiefs to moonshot those KPIs while keeping Whisker's CX standards sky-high. Stitch Fix: I took a dive into the CX universe, personally onboarded 60 Stylists, and together we blasted off to a $21 million revenue increase. Bonobos: I became the customer's voice, turning escalations into 5-star tales. And those in-store events? They're where we made magical sales in 2019. Into the Future: I'm not here just to meet expectations; I'm here to shatter them. My mission? Elevating CX to the stars with innovative solutions, data-driven insights, and a touch of audacious charisma. Let's Connect: I'm always on the lookout for like-minded cosmic adventurers. If you're up for a chat about out-of-this-world CX and bold ideas, let's create stellar experiences together. Join Me: Buckle up, fellow pioneers, because we're about to redefine CX – and have a blast while doing it. Key Key Skills • CX Management • Team Leadership • KPI Management • Zendesk • Automation Tools • Data Analytics • Conflict Resolution • Technical Expertise • Process Optimization • Brand Representation • BPO Management • Change Management • AI IVR Voice Tool Management • Writing & Communication Skills • Agile Project Management • Remote Team Leadership • Omni-Channel Management • KPI Creation • Quality Assurance Framework • Project Management • E-Commerce • Business Forecasting • Change Management • SQL • Salesforce • HTML, JavaScript, CSS • Presentation Skills • Scrum Methodologies