Verified recordSoftware Development

Steven McAuslan

Support Team Lead at Digital Barriers

Based in Glasgow, United Kingdom

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Seniority

Manager

Department

Customer/Client Service

Location

Glasgow

Industry

Software Development

Company size

81

Contact information

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Email

1 credit

s•••••••@digitalbarriers.com

Phone

5 credits

+44 ••• •••• ••••

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Background

About Steven McAuslan

Experienced Support Team Lead with over 10 years in the technology sector, progressing from software testing into customer support leadership. I currently manage a team delivering critical video surveillance solutions, ensuring service excellence, SLA adherence and continuous improvement.Skilled in team management, customer relationship building, and service delivery reviews with resellers and channel partners. Certified in ITIL Foundation and ISTQB, I combine strong technical understanding with a focus on customer satisfaction and operational performance.I’m passionate about driving service quality and developing teams in environments where reliability, security, and customer trust are paramount.

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