Steven McElroy

Background

About Steven McElroy

A skilled leader with a progressive career spanning 30+ years of success in challenging business management positions and leadership roles. Demonstrated strength in leveraging the synergies in processes, people and systems to the net gain of organizations. Creates added value in service delivery to clients and colleagues. • Effective in rapidly changing environments driven by compliance, responsiveness, and urgency. • Thrives in situations that demand integrity, attention to detail, accountability, flexibility and collaboration. • Strong initiator, innovator and solutions provider skilled in process definition and improvement; data analysis; troubleshooting; and provision of customized solutions mitigating risk and supporting revenue goals. • Excellent communicator with ability to build relationships based on trust and integrity to support relationships with internal colleagues, external customers, vendor and agencies. • Competent leader adept at building and developing high performance teams; gaining consensus to shared goals; and effectively managing multiple stakeholders with competing priorities. • Specialist in cost reduction and cost containment and total life cycle management of service offerings. • Strong program management abilities and proven project management support skills. • Practiced in development and utilization of metrics: defining, data collection, auditing, benchmarking and trend analysis against service delivery outcomes to determine R-O-I and customer satisfaction. • Experienced in process realignment to achieve optimum support utilizing a variety of staffing methods. • Confident working with geographically dispersed and multi-cultural teams in a global environment. Specialties: Hands-on experience in process development, resource utilization, and problem solving in: Customer Service Material Management Acquisition Finance Data Analysis Records Management Technology Budgeting